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Difference Between MSOC and Six Sigma

MSOC vs Six Sigma

Six Sigma and MSOC are two different business management strategies which have been developed by two different companies. They are different from each other because MSOC is relatively newer than Six Sigma, and it has been added with some new concepts. The Six Sigma program is the program or management strategy which was a pioneer in its field and has been used by many companies since it was first introduced.

Six Sigma
“Six Sigma” is a program which was developed by Motorola, USA. It is a business management strategy which was introduced for the first time in 1986. Since its introduction it has been widely used by many different sectors of industry.

The main aim of Six Sigma is to improve the quality of all the output processes. This improvement is achieved by identifying the errors or defects and then removing the causes of errors. It also focuses on minimizing variability in business processes and manufacturing. Six Sigma uses quality management methods and statistical methods to have specially trained people in an organization who can help in cost reduction and a profit increase. These people have different certification levels like; “Black belt,” “Green belt,” etc. Features of Six Sigma are:

For business success it is important to achieve predictable process results like reducing process variation. It is also important to achieve stability through continuous efforts.
Business processes and manufacturing can be improved continuously by analyzing, measuring, and controlling.
To attain a program which will sustain commitment is required not only from the entire organization but also from management at the top level.

“MSOC” or “Management System and Operating Control” is a management program developed by BellSouth in 2004. It is a program which is now used by field groups in the Southeast. MSOC involves combining a work measurement, process management, management control, and development of people. This program has been seen to create an excellent rate of productivity in operations and process management. MSOC emphasizes improving quality and performance by using indicators that focus on performance, service, quality, and effectiveness. Some features of MSOC are:

To manage business effectively, the program provides leverage for opportunities.
Clear performance goals on a daily basis are established.
It provides a certain framework and ground rules for improvement.
It helps in enhancing the capability of the organization to improve employee skill development and embrace effective practices.
It helps in eliminating non-value-added tasks and balancing workloads and resources.


1.Six Sigma was developed and introduced by Motorola, USA, in 1986 while MSOC was developed and introduced by BellSouth in 2004.
2.The main difference lies in the fact that MSOC focuses on the behavioral aspect of the employees. It emphasizes performance management at the employee’s individual level.

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  1. MSOC:

    What may have begun with vestiges of scientific measurements is now only used as a system to ensure fear among employees and drive a fault goal system. Aspects of training and quality are not used in any situations I’ve seen. While it sounds good on paper, in practice it is a complete failure. It is used to get rid of headcount, but due to the lack of any quality to the data, it cannot be counted on to do other than justify preconceived notions. Garbage in- garbage out on steroids. Managers are not knowledgeable of proper statistical controls to ensure validity and by only “managing” the numbers completely miss any opportunities to improve methods, procedures, or quality. A completely failed system in my opinion.

    • I completely agree with Jerry on this subject. The sad fact is, management actually thinks this works, when in fact it does not. It’s a perfect analogy to Mao’s Great Leap Forward. All of the Party leaders were happy as long as they got the rice production numbers that they wanted, until they couldn’t hide the number of people starving to death, 20 million.

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