4 responses

  1. Grainne
    September 8, 2019

    I’m with Ann Irish company called Eir . Com o don’t have internet only 5 gb of data . So I don’t use I messagaes I use msn count on Apple I phone6. Do I get charged for using mms . 2. My mom just recently died. How do I get the videos off the phone to put on USB key please and photos. I don’t want to loose her if I turn off I cloud button do I loose every thing of mom that I have. I can’t afford more data as on-disability please help badly stuck barely surviving so need help ASAP as contract running out. Really down over this I’ve no computer and it costs to bring to city. Very low income. Please help

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  2. Lisa Muir
    October 12, 2019

    I have blue, green, and orange colored messages coming in and can’t send any out allot of times. Keeps jumping from LTE to CDMA with unlimited data plan. What’s going on?

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  3. Mary
    December 15, 2019

    Call Apple Care at 1-800-275-2273 and follow the prompts. If your unsure, then just speak with any person and tell them your W the situation and that you need to speak to someone in their “technical department”. Someone in “tech support” (technical department) will be able to help you. If the phone is still connected to a carrier service like Sprint, T-Mobile, AT&T, etc., the technical department is then capable of “screen sharing” with you. This allows them to access your phone, but all they can do is see your screen. They control a red arrow on the screen and use it to point to things on your screen that they want you to click on because they can’t do it. I don’t know much about technology and I have to screen share all the time for my iPhone and my HP Laptop. It is very safe and once connected there is an option to “end the screen sharing” whenever you want. I hope that helps you obtain those precious memories of your mom. If your no longer connected to a carrier, still contact Apple’s Technical Department because there still are ways to get things off the phone itself. If you connect the phone directly to your laptop with a USB cord, through the DCMI, you can download the photos directly to your laptop and then save the photos on your laptop to a flash drive. The only way you can lose the photos is if you delete them from the phone, you can still access the cloud for that phone even if the phone was turned off (carrier service cancelled). I had a similar problem and learned all of the above information from research and talking with Apple’s Technical Department.

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    October 4, 2020

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